Our online shop is based in Australia. All payment transactions are in Australian Dollars. Please direct enquiries to our customer service at firstname.lastname@example.org or call us on +61 3 5144 7505.
Online Return, Exchange and Refund Policy
All genuine warranty claims are subject to Australian consumer laws. We will also consider any reasonable request for returning or exchanging products on a case by case basis, however this must be within 30 days of purchase. Please contact customer service to inquire. Please note the following conditions and processes: -You must notify Tackleworld Sale of the fault within 30 days of your purchase. Do not return the goods unless you are instructed to do so. -You must provide "proof of purchase", being either an invoice, bank statement, or email confirmation from Tackleworld Sale.
-Refunds can only be credited back to the credit card that was being used to make the original purchase. The refund will be processed as soon as the items have been returned and inspected by the relevant supplier.
-Please note, only items purchased through our online store can be returned through our online store. We will not refund items damaged due to typical wear and tear. Only damage and fault due to manufacturing or transit damage will be considered.
-We will need you to pay the return post to us. This will be refunded should your return request be accepted.
Lowest Price Guarantee - Terms and Conditions
1. To be eligible for the Tackle World Sale Lowest Price Guarantee, you must provide evidence of any genuine competitor’s printed catalogue price on an identical product (for example the same brand, colour, model and quality). The competitor’s catalogue must be advertised and current.
2. The identical advertised product must be a lower price than our advertised store price at 82 Macarthur St, Sale. You will be required to provide us with evidence of the competitor’s advertised catalogue price and Tackle World Sale reserves the right to verify the evidence of the identical product sold at the lower price.
3. If your claim qualifies for the Lowest Price Guarantee, Tackle World Sale will beat the competitors advertised price by 10%. This will be achieved by reducing the actual payment price, supply of a store credit or gift voucher, or by issuing bonus product, to be issued by Tackle World Sale.
4. The Lowest Price Guarantee does not apply where:
• The competitor does not have a physical retail store in Australia.
• The lower price is cheaper than our internet price.
• The lower price is advertised as conditional to rebates, cash back offers, free or bonus offers, trade discounts, stock clearances, close out or discontinued items, or limited quantity promotions.
• The lower price is offered as a bulk purchase and/or is not available to the general public.
• The identical product is advertised in a catalogue by retailers promoting fire sales, liquidation sales and/or closing down sales.
• The lower price has been discounted by the competitor by use of coupons, loyalty rewards, club membership or similar and other offers or incentives to reduce the total cost.
• The lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, ex demo, limited quantity, clearance, factory seconds or second hand.
• The lower price is the result of an error by the competitor.